Creating a service request through iO’s HR/Finance Help Desk means you need information or support quickly. In order for RCA to route your request to the staff member who can help, we are updating the ticketing categories for RCA effective Monday, April 6, 2025.
Need a quick way to access the right category?
1. Select the file folder icon to at the right of the category menu to access the “view in hierarchy” menu.
2. Select the Category Name: Research and Cost Accounting (RCA).
3. Select the specific drop-down category and item, then select OK at the top right of the screen.
Please remember to include the iO Award/Project number, invoice number, or other reference information in the Summary field.